Sorry to keep blogging about this, but wait ’til you hear what happened. This is beyond outrageous. I mean…the word “disgusting” doesn’t even begin to describe it.
As the title up top suggests, this is my fourth Best Buy entry. Click here
for the first, here
for the second, and here
for the third. And now get ready to hear about their latest series of failures.
Yesterday, the 57th day since I had a working TV, was supposed to be THE day that my new TV was delivered and installed. Did it happen? No, of course not. Keep reading and you’ll see why…
MESS-UP #1: Best Buy told me that I’d get a phone call half an hour before the TV was delivered. Surprise-surprise: no one ever called. The delivery guys showed up out of the blue with it — not a big deal, but it still annoyed me. More than anything, though, I was relieved (and in a state of shock) that the TV was actually in my possession:
MESS-UP #2: I was given a four-hour window when the installation would take place. Initially, it was set up for 8am to 12pm, but (shocker!) at the very last second, it had to be pushed back to 12pm to 4pm. I don’t even know why. Somehow, the guys who were supposed to do it in the morning were unavailable. I accepted this, but told Best Buy three different times that I was going to have to leave my place no later than 3:30pm. They promised me that the Geek Squad — that’s who was going to be installing the TV — would arrive early and finish the job by that time.
MESS-UP #3: At 2pm, the Geek Squad called to ask what streets I live between — and to get subway directions. You’d think that after 57 days, Best Buy might have that information in its computer system.
MESS-UP #4: The Geek Squad did not arrive until 2:45pm — way too late to finish the job on time.
MESS-UP #5: Only ONE guy showed up to do the job — a major problem considering that the new TV weighs 97 pounds and needed to be lifted onto a wall mount.
MESS UP #6: The Geek Squad guy mistakenly thought that his job simply entailed mounting the TV. Inexplicably, Best Buy had neglected to inform him that he’d need to run a monster cable from the TV to a nearby audio-video cabinet, then drill a hole in it to get the wires through, and set up various pieces of electronic equipment (DVD player, VCR, high-def receiver, old-school Nintendo, etc.).
MESS-UP #7: The guy didn’t have the right parts to secure the brackets for the wall mount. He actually had to ask me for nuts and bolts; naturally I didn’t have the ones he needed.
MESS-UP #8: Get ready for it. No really…get ready. At around 3:15pm, I discovered that the TV screen was cracked!!! I truly could NOT believe it. Here I am taking a photo of the damage (with the Geek Squad guy calling his supervisor):
By the way, my apartment looks empty because I had to move all my furniture out of the way. Everything has been a mess here for weeks. It’s so stressful to have my home turned upside down, and this is where I work every day on my book
. My career has been suffering as a result of this ordeal. I’m not joking. The amount of time and energy I’ve wasted, along with the aggravation I’ve endured, can’t even be measured or reimbursed.
Want to see the actual cracks? (Yes, there were two.) Check this out:
Here’s a closer look at the crack on the right:
CAN YOU BELIEVE IT?!?! BEST BUY MADE WE WAIT N
EARLY TWO MONTHS FOR A TV AND THEN DELIVERED ONE WITH TWO ******* CRACKS!!!!!! WHAT THE **** DO I HAVE TO DO TO GET A ******* TV THAT ******* WORKS?
But wait, that’s not all…
MESS-UP #9: The Geek Squad guy told me he’d call his supervisor and then call the store and then call me back with an update. He had my home phone number. I gave him my cell phone number. He never called. No text message. No voice-mail. Nothing. So, basically, I have not heard a single thing from Best Buy in the 11 hours since I discovered that they sent me a cracked TV — not an apology or an explanation or an update or anything.
I am so angry about this that…I don’t even know what to say anymore. To everyone reading this, please spread the word. Tell everyone you know not to shop at Best Buy. Tweet about it. Post on Facebook about it. Link to my blog entries about it. Do not EVER buy anything from this company. They are thoroughly inept and apathetic. They’re idiots and thieves. I truly hope that it goes bankrupt (but not before they refund my money). I don’t even want them to keep trying. I don’t want a TV from them. I just want my money back, and of course they’re refusing to give it to me.
Finally, I now have *two* lawyers on the case. I’m going to make a conference call to the Best Buy corporate headquarters later this morning with one of them, and depending on how that turns out, I have another lawyer-friend who’s gathering details and info and preparing to fax Best Buy’s general counsel’s office a letter, informing them that they’re being sued.